DBS News February 2018
February 26th, 2018 by Jonathan Bazely
This news is taken from the DBS News Edition One 2018
DBS set target of keeping customers satisfied
The Disclosure and Barring Service (DBS) are celebrating after being placed as the second highest performing public sector organisation, by the Institute of Customer Service. This Institute aims to give an indication of customer satisfaction for UK organisations, reviewing over 10,000 consumers. This is reviewed at a national, sector and organisational level, across 13 sectors. The DBS scored an average 80.7 compared to the national average for public sector organisations of 76.1.
DBS at five years old!
On 1st December 2017 the DBS reached it’s fifth anniversary. The organisation currently issue over 4 million certificates each year and have barred more than 15,000 people from working with children or vulnerable adults. This includes all disclosure checks for England, Wales, the Isle of Man and the Channel Islands. They are also responsible for maintaining the Adult’s and Children Barred Lists. During this time period the number of applications they receive has increased from 3.8 million per year, to 4.3 million, with Barring cases increasing by 50%. To ensure they are still interacting with customers and interested parties in a meaningful way, the Safeguarding, Strategy and Quality Directorate was formed last year.
During this time the DBS have begun a modernisation project which commenced in September last year and is well under way. This is looking to introduce new services for clients such as the online DBS basics, plus improve existing services such as the DBS Update Service.
Compliance audits for Registered Bodies
In an improvement to the sector the DBS are now looking to audit Registered Bodies (RBs) such as Due Diligence Checking to ensure they are meeting their obligations under the DBS Code of Practice. As part of this process they have been gathering details about the role of RBs and where practices need addressing. In the opinion of the DDC Team this can only improve the industry and drive positive change by encouraging RBs to follow the guidelines more strictly. As an organisation DDC go to great lengths to ensure clients request, manage and process applications in line with the DBS requirements.
One area identified by the DBS as needing improvement was in relation to verifying the identity of applicants through adherence with the DBS identity checking guidelines. This is focused on when the different routes of application should be used and what documents are valid. The good news for clients is that the DDC application automatically directs applicants through the correct route. Three main requirements are set out by the DBS, for RBs to follow:
- Ensure that appropriate controls and procedures are in place to ensure applications data is entered correctly
- Ensure those details match original identity documents provided by the applicant
- When using a ‘Route 2’ applicant, use an appropriate external ID validation check.
The DDC process already cover all of these areas.
Ensuring full information reaches the DBS when making a referral
The DBS are encouraging anyone who makes a Barring referral to include all relevant information. This is aimed at reducing delays and making the decision process as efficient as possible, for DBS case workers. There are currently more than 65,000 people on either Children or Adult’s Barred Lists, with some appearing on both. The DBS Barring team maintain these lists and people are brought to their attention in one of three ways:
- Automatically – when an individual is caution or convicted of certain offences they are considered for immediate Barring, and may or may not have the opportunity to make representations.
- Disclosure – when an individual applies for an Enhanced check for working with children and/or adults and the results of this check reveals relevant information. This individual may then be considered for inclusion on the Barring lists.
- Referral – this is when an employer, volunteer manager or other organisation raises concerns that someone has caused harm to vulnerable groups (or has potential to).