DBS News November 2015

December 8th, 2015 by Jonathan Bazely

DBS check delays with the Metropolitan Police Force

In October, an article was published to inform Clients of the significant delays with the Metropolitan Police Force (MET). These delays have resulted in some applications taking up to 120 days before stage 4 of the process is started.  The Disclosure and Barring Service (DBS) have been working very closely with the MET to resolve this issue and reduce these delays to a more manageable level. The MET recruitment process is now underway and they are anticipating and increase in productivity of 1000 applications per week in the near future.  Their target for recovery has now been set at July 2016. The DBS have again asked those who urgently require a DBS check to enable them to work to plan ahead and apply earlier than usual. This is particularly important for those in the care sector or taxi drivers.

DBS Customer Service Excellence

The DBS recently set themselves the aim of becoming a ‘Centre for Excellence’ and they have now received their ‘Customer Service Excellence’ accreditation. They have been working very hard of the past months to learn from best practice principles and embed these into their customer focused approach. They have reported that they will not rest on this milestone and will continue to work with applicants and employers to improve and exceed expectations for customer service.

European Criminal Record Checks

The DBS have launched a trial to access criminal record information from across the European Union (EU). This trial will run until April 2016 and will involve information on those applicants that are identified as Dutch or Latvian nationals, seeking to work in the UK. Feedback provided to the DBS suggests that accessing certificates of good conduct from countries outside the UK can be difficult. With over 650,000 applications processed by the DBS, for applicants who are not UK nationals, this trial is seen as essential to improving the safeguarding information available. This is pilot is the first of its kind and will be jointly run by the Home Office, the UK Central Authority and the DBS. This pilot will only affect enhanced applications for work with children. The Dutch and Latvian authorities will release information based upon the legal framework that exists within that country. For any employers making a recruitment decision on a Dutch or Latvian national there is no need to make any changes to the application process.

The role of the DBS in the Government’s counter-extremism strategy

As per the recent Government announcement the role of the DBS in protecting the public from extremism will be enhanced. The relates to the automatic barring of individuals who have a conviction or civil order for terrorist offences or extremist activity.  These types of conviction will be treated the same as convictions for sexual offences, and will prevent those convicted from working with children or vulnerable adults.

DBS Christmas Opening Hours

The DBS have announced their Christmas Opening Hours for the Customer Service Team. Please note that their online services will remain available if an applicant wishes to track their own application.



Opening Hours

Christmas Eve08:00 – 16:00
Christmas DayClosed
Boxing DayClosed
Monday 28th DecemberClosed
Tuesday 29th December08:00 – 18:00
Wednesday 30th December08:00 – 18:00
Thursday 31st December08:00 – 16:00
Friday 1st JanuaryClosed
Saturday 2nd January10:00 – 17:00
Sunday 3rd JanuaryClosed


One Response to “DBS News November 2015”

  1. December 17, 2015 at 12:25 pm, Christmas Opening Times for 2015 at DDC - DDC said:

    […] not returned until we re-open. Completed online applications will be submitted over this period, subject to the Disclosure and Barring Service closing times. We will monitor emails over this period and respond to anything labelled urgent in the subject […]