UPDATE: 26th March 2020 – DBS clarify questions relating to relaxed document checking processes

March 25th, 2020 by Jonathan Bazely

Covid-19 Changes to documents

Update 25th March 2020:

The Disclosure and Barring Service (DBS) have announced that their Contact Center will temporarily close whilst a deep clean is completed. The DBS are available for general queries on:

· email: customerservices@dbs.gov.uk
· email (for barring enquiries): dbsdispatch@dbs.gov.uk
· Twitter: @DBSgovukThe DBS continue to process applications and

DDC are not aware of any reason for DBS checks to be delayed.

DDC remain fully operational and have put in place several steps to protect staff. The DDC Customer Service Team are available Monday – Friday 9am – 5pm. DDC are able to provide fast track applications for the health and social care industry for workers being recruited in connection with the care and treatment of COVID-19.
If you are recruiting workers in connection with COVID-19 please contact us on 0116 260 3055 | 0845 644 3298 or contact@ddc.uk.net

Update to identity checking guidelines from 19th March 2020 (Updated 26th March 2020):

The Home office have announced a relaxation of the current identity checking guidelines utilised by the DBS. This temporary measure is designed to accommodate the increase in working from home as part of the action plan to limit the spread of Covid-19. The original information can be found here

Under the current process, document checkers are permitted to use video conferencing technology to check that the original identity document in their possession matches the person providing the document i.e. matching the picture on the document to the person on the video call.

This has now been temporarily relaxed to allow the document checker to check against a copy of the document OR undertake checks over a video call. The original document must still be checked prior to allowing the person to start their role. Please note, the change should only be implemented for urgent cases where it is not possible to follow the normal identity checking guidelines.

At this time it is not clear from the DBS, what the process would be if the original document does not pass a visual inspection despite the application being submitted. We have also raised several other questions about the details of this change, and how it will affect other services/processes. 

What can DDC do to assist with this process? 

To accommodate this new process we can offer several services to clients during this time, based upon your requirements:

  1. DDC undertake remote document checking using video conferencing – The applicant will be instructed to make contact with DDC to provide copies of documents as per their nominated documents. We will then initiate contact to check the photo on the copy documents, against the likeness of the individual on the conference call. Please note, we must be able to see the picture on the documents sent to us, so the copy must be of sufficient quality. Once checked we will email the document checker to confirm that we have undertaken this relaxed process and they should make contact with the applicant once any ‘work from home’ arrangements have ceased, and before the applicant starts their role. 
  2. DDC provide a report of applications processed after a certain date – To assist clients wanting to undertake the relaxed remote checks we can generate a report of all applications where document checks were undertaken after a certain date. This would allow a client to set a policy of remote checking and then DDC to confirm which applicants would need the retrospective original identity check.  
  3. As an existing service we can offer to check your original documents for you, using the postal system. More details can be found on the previous News Article, including the process for moving to this service. 

If any clients are interested in either of these processes, please contact one of the team on 0116 260 3055 or 0845 644 3298

Home Office priority checking

The DBS have been instructed to prioritise NHS applications, and offer these free of charge (i.e. no DBS fee). This is only available to certain NHS roles and the DBS have advised that these employers have been informed of this process. At the time of writing DDC have not been given any guidance about qualifying for these checks, and if this is extended to support staff or other healthcare professional. Once further guidance is provided we will update this article. If any client has received notice from the DBS or the Home Office please contact one of the team ASAP on 0116 260 3055 or 0845 644 3298

  • Posted in Company News
  • Comments Off on UPDATE: 26th March 2020 – DBS clarify questions relating to relaxed document checking processes