System improvements and future developments

March 27th, 2015 by Jonathan Bazely

Man indicating a technological system improvement

New System Enhancement – The Recipient Area

As a service provider, Due Diligence Checking Ltd. are always looking at ways to improve the service on offer, to the benefit of all of our Clients. We have recently introduced some new facilities that will enhance the ease of access to essential information. This will affect those users designated as ‘Recipients’ (i.e. users authorised to receive Disclosure content). As part of the system roll-out, we will contact all Recipients individually, to introduce this service and to offer guidance on how the new system will work. This may take a few months to complete as we currently have over 7000 registered Clients and over 15,000 registered users.

This new system has been in development for over 12 months, with particular focus on information security, to ensure that it meets with the current Disclosure and Barring Service Code of Practice and data protection regulations.

Increasing postage costs absorbed, improved postal notifications

We have been notified by Royal Mail that the cost of items being sent by Tracked Mail for the paper based application process will be increasing. As a supplier we will be absorbing this price rise with no change to the fee that we charge for paper applications. We have also made improvements to the return system for original ID documents sent to our offices, by sending an email/sms to the applicant when we have posted their documents back to them. This message includes information on how to track the return items to ensure their safe return. For more information on postal applications please see the DDC Postage page and the paper-based DBS process webpage.

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