I didn’t have enough money in my account – what happens now?

August 1st, 2013 by webmaster

If you didn’t have sufficient cleared funds in your account, your payment instruction will fail. You can retry a failed payment caused by lack of funds through your GoCardless.com account, or by clicking the link in the email provided when the payment first failed. If you have further problems, please call us on the number […]

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How secure is my transaction?

August 1st, 2013 by webmaster

DDC are an ISO27001 and ISO9001 certified company, so we take information security seriously, and we have been assessed and approved against a major information security standard. Our certificates are shown below. We only use SSL-encrypted communication protocols to send secure data, and we don’t receive or record your bank details. All of our staff […]

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How long before payment leaves my account?

July 31st, 2013 by webmaster

As with all new Direct Debit transactions, payment takes a little while to set up, so payment will not leave your account for 4 days. For this service we will only ever take a single payment from your account, so you don’t need to worry about unauthorised regular payments leaving your account. Once payment has […]

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Why do you take payment via Direct Debit?

July 31st, 2013 by webmaster

We make use of Direct Debit as it is a secure and easily set-up payment system, with low transaction costs for both sending and receiving payment. It is also covered by the Direct Debit Guarantee, which includes a well established process for resolving transaction errors.

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Who are GoCardless?

July 31st, 2013 by webmaster

GoCardless are our chosen payment provider. They are a registered with the Financial Services Authority, and are sponsored by RBS. Their secure system enables you to pay for your DBS Application via Direct Debit. The transaction will enable you to proceed with your application immediately. The money should leave your account in 3-4 days. If there […]

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How can I obtain a refund?

July 31st, 2013 by webmaster

If you change your mind about your application, you may be eligible for a partial refund of the fee. If the application has already been send to the DBS however, we will be unable to refund your payment. Please contact us to find out more. The Direct Debit Guarantee offers protection to customers paying by Direct Debit […]

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