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FAQ

This page contains the answer to one of the frequently asked questions we have people ask. For more information about this topic or for more information about our services in general please get in touch.

Home » Help & Advice » Frequently Asked Questions

How secure is my transaction?

DDC are an ISO27001 and ISO9001 certified company, so we take information security seriously, and we have been assessed and approved against a major information security standard. Our certificates are shown below. We only use SSL-encrypted communication protocols to send secure data, and we don’t receive or record your bank details. All of our staff are background-checked, following the UK Cabinet Office’s ‘Baseline Personnel Security Standard’, to verify our employees identity and to ensure they are suitable to work with confidential data.

 

GoCardless take a number of steps to ensure users data remains safe at all times:

  • Access to Direct Debit is provided by RBS, who have approved their systems.
  • All servers are hosted in a secure datacentre in the UK – data is never transmitted outside the country.
  • GoCardless financial data server is separated from their application server by multiple firewalls.
  • All GoCardless client-server communication is 256-bit SSL encrypted.

Why choose DDC?

1

Online Processing

We offer true online processing, making your life a little easier.

2

Safe and Secure

Peace of mind knowing that your sensitive data is in very safe hands.

3

Quality Assured

DDC is a ISO9001 and ISO27001 registered organisation, with a UKAS-accredited ISO certifying body.

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