Customer Service team for Registered Bodies

Working For DDC

Positions vacant at DDC will be listed below. If there is no information, then we are currently fully staffed.

Roles Currently Available:

Administrator

Due Diligence Checking Ltd is a market leader in the processing of online Disclosure and Barring Service checks, completing over 80,000 checks a year. DDC focus on delivering an exceptional service to any organisations outsourcing safeguarding and recruitment checks. We partner with clients to help them find the right person for the right role. We offer a high-end service built around the needs of customers, who trust the systems and processes in place. Our team aim to achieve these goals through excellence in customer service, performing consistently and championing a friendly, personable and professional attitude.

We are a small, but growing company based in the centre of Syston. For more information about what the company does please visit the rest of our website.

Due Diligence Checking Ltd is looking to recruit for an administrator position.

The requirement is for a full time contract. Successful candidates will be given an initial one year engagement but, the company is growing so there is a strong expectation of the successful candidate being offered a permanent role if they perform well.

The work covers all aspects of processing Disclosure and Barring Service applications (formerly Criminal Records Bureau) conducting online Identity Validation Checks and administering pre-employment checks on behalf of clients. Generally the role will include:

  • Data entry of applicant details
  • Production of personalised application packs
  • Making telephone reminder calls to applicants
  • Transferring data from paper forms to online system
  • Checking application forms and personal documents
  • Contacting applicants by telephone to correct errors or omissions
  • Answering ad-hoc queries via telephone or e-mail
  • Contacting former employers
  • Running checks using third party applications

The role offers the opportunity to work in a modern IT based office covering all aspects of administration. There will be a lot of telephone and e-mail interaction with clients and applicants, but there is no selling involved.

Given the importance of the work we do, we look for people with an eye for detail and accuracy when checking documents and entering information onto a database, good internal and external communication skills and a good telephone manner. You must also be well organised and be able to prioritise work load. The industry is continuously going through a period of change so there is a requirement to learn new systems quickly and pick up new processes accurately.

Full training will be given on DDC processes, but applicants should possess good IT skills (i.e. able to use WP, e-mail and web applications). There is a possibility of incorporating study for a higher level NVQ into the role.

Starting salary is £7.70 per hour, with a further increase once the initial training has been completed. DDC operate a clear role progression allowing the successful applicant to increase the hourly rate by completing further training.

The position of Administrator is for 5 days a week based on a 8 hour working day (8.40am to 5.00pm with a 20 minute lunch break). Applicants should have previous experience or a suitable academic record but we are willing to consider somebody if they possess adequate basic skills and interview well. Existing holiday commitments will be honoured.

The preferred candidate will be required to apply for a Basic Disclosure and provide references. All employees are encouraged to progress to counter-signatory and will be subject to DBS approval. DDC aims to provide a positive working environment in pleasant surroundings.

If you have the necessary skills, please send a covering letter, including why you would be good at the job, your CV and any other information you wish to be considered by 27th June 2017 to jobs@ddc.uk.net.

We look forward to hearing from you