Sending Original Documents to DDC Ltd

For any applicant sending ID documents to DDC Ltd we strongly recommend that you use a method of postage that allows you to track your items en route to us. We collect our mail from the local depot first thing in the morning and sign for any items requiring confirmation of receipt. On the very rare occasion when a package arrives damaged, we will process it separately and seek to contact the applicant immediately to confirm what has been sent. In the even rarer occurrence that an item has not arrived with us we will seek to assist an applicant and provide further guidance on options available.

The method of postage is entirely at the preference of the applicant and we do not recommend the use of any particular courier, or any particular service. Please ensure that the service chosen is suitable for the documents included in the application.

Postal Address

DDC Ltd have two postal address, both of which come to the same place.

Meltongate House
1282a MElton Road
Syston
Leicester
LE7 2HD

Or

PO Box 6878
Syston
Leicester
LE7 4ZR
 

Postage Return

Our aim is to post back all Original Documents to applicants within 2 working days of receipt of a completed application. Included in the price of the application is the return of documents by Royal Mail ‘Tracked Delivery’. This is a Business only service that provides up to 6 tracking points along the route of return. Our default is to send all items back requiring a signature however, on our forms there is the option of not signing for items, if this is not convenient. If the recipient is not available to sign for the items a calling card will be left by Royal Mail asking the addressees to attend a Local Delivery Office to collect the items or re-arrange delivery. Royal Mail’s Service Statements confirm that they will keep the item at a Local Delivery Office for 18 days before sending it back to us if not collected. This service provides insurance up to the value of £100. If your items are worth more than this we strongly recommend that you upgrade your postal return route as stated below, or include a suitable self-addressed pre-paid envelope with your completed application pack.

For more information about this service please go to the Royal Mail website.

Upgrading Postage Return

If you wish to specify a different service for postage return, please contact one of the team on 0845 644 3298. Some of the costs listed below may help you to decide your preferred return postage method.

Re-sending of Documents

When items are sent by Royal Mail ‘Tracked Delivery’ back to you, and where Royal Mail have not been able to obtain a signature on delivery, and have then not been collected from the post office, they will be sent back to us by Tracked Mail, providing the same tracking points. We will sign for these items and process them on the day they arrive. Our aim is to contact the applicant as soon as possible and confirm that they have been returned to us and arrange re-delivery. Charges will apply for the chosen re-delivery service as shown below.

If an application is partially completed and requires further documentation we will seek to contact the applicant and confirm this ASAP. We will hold documents securely until the application is completed, at which time we will return them all together. If an applicant requests that we send back documents multiple times, additional postage fees may apply.

Underpaid  Postage

If an envelope is sent to us without the correct level of postage paid it may not reach us. As such we strongly recommend that you ensure the correct postage is paid prior to sending valuable documents. We can not guarantee that we will be informed when a package has been sent to us without sufficient postage paid, or what the Royal Mail handling fee is to process underpayment. Any underpayment and admin fees charged by Royal Mail will be charged back to the applicant.

Postage costs

The figures below refer to services offered by DDC through Royal Mail.

Current DDC Postal Charges

Charge

Notes

Standard Application
Tracked Delivery with Signature £5.00 This is included in the admin fee paid
Upgrade to Standard Special Delivery £5.00 Applicant can volunteer to pay an additional fee
Upgrade to Special Delivery before 9am / 1pm £10.00 – 15.00 Depending on weight of item and time of day
When Documents have been returned to DDC Ltd (such as a failed delivery*)
Returned by 1st Class Post £5.00 Proof of Postage will be obtained
Returned by Tracked Mail £10.00
Returned by Standard Special Delivery £15.00
Additional Documents Returned
Tracked Mail with Signature £5.00
Standard Special Delivery £10.00
*The Local Delivery Office should keep the item for 18 days before sending it back to us. The application form gives the applicant the opportunity to opt out of requiring a signature on return. If they have moved address we will need an email confirming the new full address. This also means the Certificate will be sent there.