February 2nd, 2018 by Jonathan Bazely
If you change your mind about your application, you may be eligible for a partial refund of the fee but how can I obtain a refund?. If the application has already been send to the DBS however, we will be unable to refund your payment. Please contact us to find out more. The Direct Debit […]
February 2nd, 2018 by Jonathan Bazely
As with all new Direct Debit transactions, payment takes a little while to set up, so payment will not leave your account for 4 days. For this service we will only ever take a single payment from your account, so you don’t need to worry about unauthorised regular payments leaving your account. Once payment has […]
February 2nd, 2018 by Jonathan Bazely
DDC are an ISO27001 and ISO9001 certified company, so we take information security seriously, and we have been assessed and approved against a major information security standard. Our certificates are shown below. We only use SSL-encrypted communication protocols to send secure data, and we don’t receive or record your bank details. All of our staff […]
February 2nd, 2018 by Jonathan Bazely
If you didn’t have sufficient cleared funds in your account, your payment instruction will fail. You can retry a failed payment caused by lack of funds through your GoCardless.com account, or by clicking the link in the email provided when the payment first failed. If you have further problems, please call us on the number […]
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