Thank you to all our clients for your continued support this year. The DDC team wishes you a wonderful Christmas and a happy, prosperous New Year! The DDC customer service team will be operational between Christmas and New Year, with slightly adjusted phone support times. The office will be closing early on Christmas Eve, Wednesday 24th December and re-open on Monday 29th December, with opening times as follows:
Customer Service Team Hours:
| Tuesday 23rd December 2025 | 8:40am – 5:00pm |
| Wednesday 24th December 2025 | 8:40am – 2:00pm |
| Thursday 25th December 2025 | Closed |
| Friday 26th December 2025 | Closed |
| Monday 29th December 2025 | 9:00am – 3:00pm |
| Tuesday 30th December 2025 | 9:00am – 3:00pm |
| Wednesday 31st December 2025 | 9:00am – 2:00pm |
| Thursday 1st January 2026 | Closed |
| Friday 2nd January 2026 | Closed |
DBS opening times:
The DBS Contact Centre will operate under reduced hours over the Christmas and New Year period. More information can be found here .
Royal Mail:
Royal Mail has informed us that they expect a seasonal increase in the volume of packages being sent, which could lead to delays with this service. For more options on upgrading the postal return of ID documents please see our DDC postage page.
Festive activities
Each December, the team takes part in a variety of Christmas activities to raise money for our chosen charity, LOROS. As with all staff fundraising efforts, the business will match every pound the team raises. We have the return of Secret Santa, Christmas Jumper Day and our annual Christmas Party. You can keep up to date with some of the team’s efforts on our social media pages:
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Finally, the staff and management at DDC would like to wish you all the best for 2026.
