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FAQ

This page contains the answer to one of the frequently asked questions we have people ask. For more information about this topic or for more information about our services in general please get in touch.

Home » Help & Advice » Frequently Asked Questions

I have lost my Disclosure Document. Can I get another copy?

DBS

In short, no. If you have received your Certificate and then lost it, you can not obtain a replacement. The Disclosure and Barring Service (DBS formerly CRB) will re-print a Disclosure Certificate if the original was lost in the post en-route to you and was never received. This must be reported within 90 days of the issue date. Under the current DBS system there is only one paper copy of the Disclosure Certificate that is issued direct to the applicant. We recommend that you keep this safe at all times as the only copy available for review.

If you have not received your original DBS Certificate you can request a re-print by sending an email to DBSReprints@dbs.gov.uk including your full name, date of birth, place of birth, address as written on your DBS application (with post code) and the date the Certificate was issued. Please note that the DBS will only post one reprint and will only post it to the address declared on your application form. If you have moved address since applying, or entered your address incorrectly on your application form, a new DBS certificate must be applied for.

Disclosure Scotland or PVG applications

Disclosure Scotland and PVG certificates are now issued online via the Disclosure Scotland platform. Paper copies are no longer issued. The certificate is available to access via the online portal as soon as this has been issued. The applicant will need to share their certificate results with DDC within 14 days, or the application may be terminated.

Why choose DDC?

1

Online Processing

We offer true online processing, making your life a little easier.

2

Safe and Secure

Peace of mind knowing that your sensitive data is in very safe hands.

3

Quality Assured

DDC is a ISO9001 and ISO27001 registered organisation, with a UKAS-accredited ISO certifying body.

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