Checking Documents
DDC is happy to check original proof of ID & proof of address documents and have a well proven process for ensuring that these are returned to the applicant within 2 working days (usually the same day) by 1st class recorded delivery post.
Where applicants are reluctant to send key documents such as a passport through the post, we work with them and invariably they are happy to supply 5 less sensitive douments that fulfil the CRB requirements.
We are equally happy to delegate the checking of original documents to client personnel who we will train via on-line web-pages.
Where original documents are checked by client staff we ask that a signed photocopy of the relevant pages be sent to us so we can check that the required data has been entered on the application form correctly.
Processing Applications
This is a core competency for DDC and we have a very well established process that results in more than 99.5% of paper applications being accepted by the CRB or SCRO on first submission.
However, today the majority of DDC's applications are submitted to the CRB electronically, thereby avoiding the errors that were introduced when the hand-completed paper forms were scanned into the CRB's system. This has resulted in fewer requests for clarification and significantly lower response times.
Our process is fully computersied with each stage date & timestamped when completed.
Any errors or omissions on the application are dealt with directly with the applicant, as are any document issues. Where corrections cannot be made immediately we receive the application, we will store the data and documents received (with the applicants consent) separately and securely until the application is "good" for submission. Applications in the "Remedial Process" are logged on the computer system and checked daily to see if any action is due. Clients are notified if an application remains in the Remedial Process for more than 10 weeks (sooner if requested).
Completed forms are checked twice - once by the agent who completed the processing and again by the countersignatory.
Paper applictions are sent to the CRB or SCRO by Royal Mail Special Delivery to ensure that we have an audit trail for them.