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Why has the BUGB changed provider?

The Baptist Union of Great Britain (BUGB) recently undertook a process review their Disclosure and Barring Service (DBS) arrangements, in order to offer the highest possible standards of service and support to BUGB churches. After a lengthy period of evaluation a new supplier was chosen, with the contract awarded to Due Diligence Checking Limited (DDC). If you are interested in more information about DDC, please feel free to look around this website and find out why we are one of the best DBS Umbrella Bodies in the UK.

DDC have a great deal of experience dealing with faith organisations and processing DBS checks for organisations as large as the BUGB.

How will the new BUGB system work?

The new system uses an online application and management system, together with the friendly and supportive DDC Customer Services Team who are available to help you. Please click here for more information on contacting DDC.

For those BUGB Verifiers who do not have access to the internet but need to request checks, DDC will still be able to help! The easiest, quickest and safest way to request and carry out checks is through the online application system, and there are numerous ways to do this (even if you do not have an email address!). Arrangements have also been made to allow applicants without email addresses/access to a computer to complete the online process.

For those Verifiers who do not have an email address or access to the internet please click here for more information on the BUGB paper application process.

How will the BUGB move to the new system?

To launch the new system DDC have been calling verifiers at each church during September and October 2015, to ensure that you have received the welcome email and to offer a tutorial on using the system. On the 1st and 2nd November 2015 all online Church Verifiers will be sent their log-in details. From this point onwards please ensure that all applications are submitted to DDC through the online portal.

If you are a Church Verifier and do not have access to the internet please let us know, either when DDC contact you, or by email to contact@ddc.uk.net. We will send you paper application packs during early November.

This website contains a vast resource of information about DBS checks but if you have any outstanding questions then please contact the DDC Customer Service Team.

Verifier additions or changes

The BUGB National Safeguarding Team hold a list of approved Verifiers and share this with DDC. If you are a new verifier, or a current verifier who is standing down or if you would like to add another verifier for your church, please complete and return a Verifier Update form . This will need to be approved by your Minister or Church Secretary. The BUGB National Safeguarding Team will share this information with DDC, who will initiate the new log-in(s) as required. If there is a basic change in details, for example a new contact number or change of email address you can inform DDC directly, but please don’t forget to let the National Safeguarding Team know (safeguarding@baptist.org.uk).

The roles involved in the process:

There are three specific roles involved in carrying out a DBS check through the DDC system, and all three involve you if you are a Church Verifier.

The main roles are:

  1. The Requester – this is a Verifier who is authorised to request checks for the church through the online Client Area or by printing/handing out the application packs.
  2. The Document Checker (or Verifier) – this is the person who can undertake the checking of the ID documents to ensure they are valid and fit for purpose. For the online process this involves answering multiple choice/basic questions on the system, about the original ID documents presented. For the paper process the Document Checker will need to complete a specific form to confirm what they have seen, photocopy the documents and send them to DDC with the application pack supplied.
  3. The Recipient – if a Certificate is issued that contains information that needs to be reviewed, a notification will be sent to the BUGB National Safeguarding Team. A process will then be initiated to collect the Certificate from the applicant, review the contents and undertake a risk assessment. Once this has been completed an automated email will be sent to the Verifier to confirm that the applicant can begin their role with the Church. If an applicant cannot be cleared to work in the role, or specific conditions are required, the Verifier will be notified.