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Getting started

Here is some basic information that you can read prior to using the online system. This will give you a general overview of the process and tells you how to get your church up and running with the online DBS system. For more information you can also read the Online Quick Start Guide.

Obtain your log-in information.

Once you have your log-in details please click on ‘log-in’ at the top right of this page, or follow the link in the welcome email from DDC. From here you can access your own Client Area to start requesting checks. If you would prefer you can wait for your first applicant and then call DDC who will go through the first check with you.

The process

The process will normally follow the five steps as outlined below. However the DDC systems are very flexible and can accommodate different ways in which Church Verifiers may wish to carry out some of the processes involved. If you have any specific queries please let the friendly DDC Customer Support Team know, when they contact you to set-up your account.

Step 1: Request the application. To start the process off you will need the basic contact details of the applicant (name/email address/telephone number) which you can enter onto the simple online request form. You will then choose from a list of job roles pre-loaded to the system which will decide the type/level of check to use. Pressing ‘submit’ will send the email to the applicant to start the process:- it’s that easy!

Step 2: Applicant completes the form. The applicant will the receive an email from DDC, with log-in details to their online form. Form information will be completed and the applicant will need to nominate the documents they want to use, that meets the DBS requirements for checking identity.

Step 3: Check the applicants identity documents. The applicant will produce their original ID documents to the named Church Verifier, who can log-in to verify them. This is an easy process as the online system asks a series of multiple choice questions to make sure all the information has been entered correctly. There is plenty of guidance on screen on how to check an ID document so verifiers feel supported all the way through.

Step 4: Submit. Press submit:- it’s that easy! Once all the documents have been checked a submit button will appear which allows you to send all the information securely through to DDC. They will do the rest of the work to send it to the DBS, and will track it to ensure they return it as soon as possible.

Step 5: Wait for the confirmation email. DDC will email you once the process is finished, to let you know that the Certificate has been issued and that it is on its way to the applicant. There is no need for you to see the applicant’s Certificate. Blemished disclosures will be risk assessed by the BUGB National Safeguarding Team and Verifiers will be notified of the outcome.