Quality Commitment

We take quality seriously at DDC. Some of our quality assurance practices are described below.

ISO 9001 is a quality management system that emphasises customer service, consistently performing and continuous improvement. We have formalised our quality management practices and are actively measuring our performance. Additionally, any of the few problems that occur with our systems are dealt with in a swift and effective manner that solves the root cause. For our clients, this means that we have reaffirmed our commitment to high quality service and that we are constantly looking for new ways to improve our service. If you have a suggestion of your own, please let us know via the enquiries page.

Customer satisfaction – DDC monitors customer opinion on system data security, company perception,  company communication, user experience, and overall service. This is gathered via a customer feedback survey, and regular customer communication.

Continual improvement – DDC strives to continuously improve its products and services. Regular internal audits, positive responses to opportunities for improvement, and customer feedback are used to enhance company processes.

Consistency– DDC establishes a defined and thorough staff training programme and creates set company processes to ensure a consistent and quality service to customers.