Quality Commitment

We take quality seriously at DDC. Some of our quality assurance practices are described below.

DDC’s business and pre-employment application processes have been accredited to ISO 9001 for our Quality Management System since 2012. ISO 9001 is a quality management system that emphasises customer service, consistent performance and continuous improvement. We have formalised our quality management practices and are actively measuring our performance against internal service level agreements (SLAs) and Key Performance Indicators (KPIs). Additionally, if any problems occur with our systems, they are dealt with in a swift and effective manner that solves the root cause. For our clients, this means that we have reaffirmed our commitment to provide a high-quality service and that we continue to review it for new ways to improve our service. If you have a suggestion of your own, please let us know via the enquiries page.

Customer satisfaction – DDC monitors customer opinion on system data security, company perception, company communication, user experience, and overall service. This is gathered via a customer feedback survey, and regular customer communication.

Continual improvement – DDC strives to continuously improve its products and services. Regular internal audits, positive responses to opportunities for improvement, and customer feedback are used to enhance company processes.

Consistency – DDC establishes a defined and thorough staff training programme and creates set company processes to ensure a consistent and quality service to customers.

All of our systems are within our officially stated QMS scope, which can be verified here Alcumus Group Ltd By entering our certificate number 10228.