FAQs

How do I apply for a Basic Disclosure?

May 16th, 2024 by Jonathan Bazely

Guidance for Organisations If you are an organisation requesting multiple basic checks for recruitment purposes, or you wish to outsource the process, then DDC Ltd can provide an easy to use online portal to assist in requesting and assessing Basic disclosures for employment or recruitment. Our online application service for Basic Disclosures allows organisations to […]

Will my phone be suitable for digital identity with DDC?

June 28th, 2023 by Dan Keran

To use digital identity the phone must have a current and working Operating System (OS), and the current and working technology to read the data required. If your phone is not compatible then it is unlikely that you will be able to download the app from your chosen app store. The app will run some […]

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What are my options if I do not have a suitable smart phone?

May 18th, 2023 by Abbie Tigedi

If you do not own a suitable mobile device then digital identity is still an option. Any enabled device can be used and it could be the case that a family member, colleague or approved document checker does have a suitable device. If this is the case then please ask them to download the DDC […]

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I have completed digital identity before, can I re-use those details?

May 18th, 2023 by Abbie Tigedi

No, each check type that DDC offers requires an up-to-date identity check. We cannot re-use digital identity processes completed with a previous application with DDC. In the majority of cases, the data captured previously via the form or digital identity processes is deleted from DDC’s systems. Only an audit log of the actions completed are […]

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Why is an address verification service required?

May 18th, 2023 by Abbie Tigedi

The Disclosure and Barring Service (DBS) require that an applicant provides evidence of their current address as entered on to the application form. This can be a physical document selected from an approved list of documents showing the address, which has been through the postal system (i.e. not self-printed). As an alternative option with a […]

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If I change my mind half way through, can I stop the process?

May 18th, 2023 by Abbie Tigedi

Yes, if an applicant decides they no longer want to use digital identity services they can revert to the manual checking process. This can be done from the document nomination screen at any point, or by returning to the application form and editing the data to reset the document nomination processes. Please note that manual […]

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If my passport is expired can I still use digital identity?

May 18th, 2023 by Abbie Tigedi

No, at current, expired documents can not be used for digital identity purposes. If your document is not valid then please do not attempt to use it. Expired UK passports can be used for the manual in-person right to work checking process, as they show that the holder is British. No expired or invalid documents […]

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What does it mean if I have not been successful with the digital identity process?

May 18th, 2023 by Abbie Tigedi

There are several reasons why an individual may not be able to prove their identity using digital identity tools. A vast majority of these are legitimate reasons and applications can still proceed. The mobile application and web portal will provide some basic details, or a DDC agent may be in contact to assist. The most […]

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What information will be sent to DDC?

May 18th, 2023 by Abbie Tigedi

For a full list of the data captured and retained with a digital identity check please refer to the detailed ‘Privacy Policy’. As a general outline, the DDC ID application will capture all the information on the details page of the document, which will include document numbers, validity dates, address details, and any photos of […]

I don’t have an ePassport, can i use digital identity?

May 18th, 2023 by Abbie Tigedi

No, the current DDC ID systems require a UK or Irish ePassport. These passport types allow for the reading and extraction of data to meet the required ‘level of confidence’. We will be adding to this list of documents that can be used for digital identity services over time. Open FAQ

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